TERMS & CONDITIONS
- By using this website, you agree to comply with and be bound by the following terms and conditions. These govern your access to and use of our services. Please read them carefully. If you do not agree with any part of these terms, you should not use our website. We may update these terms at any time, and continued use constitutes acceptance of any changes.
- A booking can be done through instant booking or inquiry booking depending on DEWATABLISSJOURNEY.COM and vendor’s agreement and vendor’s service availability.
The product’s pricing is in IDR (Indonesian Rupiah) and other currencies however the final settlement will be in USD using exchange rates provided by bloomberg.com - For every successful booking transaction the user / buyer will get a voucher or receipt of payment through Email or WhatsApp. The voucher is a proof of valid transaction.
The email could go to your spam box, please check your spam box. If the email goes to your spam box, please mark it as ‘As Not Spam’ for your future benefit. Should you not receive the voucher, please contact us at rsv@dewatablissjourney.com or dewatablissjourney@gmail.com - User / buyer should print the voucher or save the voucher in their gadget (e-voucher) as the user must show it to the DEWATABLISSJOURNEY.COM staff. Payment security All payments using credit cards (Visa and Mastercard) and Debit cards are processed via Payment Gateway as a payment processor secured by International Standard Security Scanning encrypted with 128 bit SSL.
- Usage of vouchers policy, the usage of vouchers should be according to DEWATABLISSJOURNEY.COM terms and conditions and listed vendor’s terms and conditions. Listed vendors are the sellers that provide the products or services. Confirmation of bookings made online are confirmed and spaces will be blocked once (partial) payment is made and received by the company.
PAYMENTS
Cancellation Policy:
At DEWATABLISSJOURNEY.COM, we understand that travel plans can change. We strive to be as flexible and fair as possible. Please review our cancellation terms below:
- 100% refund for cancellations made 3 days or more before the tour date.
- 50% refund for cancellations made 1 day before the tour date.
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No refund for cancellations made less than 24 hours before the tour or for no shows.
Changes and Rescheduling:
- We allow one time rescheduling free of charge if requested at least 48 hours before your tour.
- Additional changes may incur a small administrative fee.
FORCE MAJEURE
DEWATABLISSJOURNEY.COM under all normal weather conditions, which also can include rain. In case of rain or bad weather, we will check the condition first to see if it’s safe to carry out the activity or not, In case of natural disasters, government restrictions, or other unforeseen circumstances beyond our control, we will work with you to reschedule or provide a credit for future use or the activity will be canceled and the funds will be refunded.